Effective Date: 03/03/2026

Chicago Blue Dolphins (“Chicago Blue Dolphins,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our swimmers, families, clients, and website visitors. This Privacy Policy describes how we collect, use, store, and share personal information when you interact with our swim programs, coaching services, community platforms, and digital communications.

Our programs serve both children and adults, and we take special care to handle information responsibly, especially when minors are involved.

1. Information We Collect

We collect information necessary to safely operate aquatic programs, deliver coaching services, and manage communications.

A. Personal Information

This may include:

Name
Email address
Phone number
Mailing address
Emergency contact information
Account credentials
Program participation history

B. Information About Children (COPPA-Aware Practices)

Parents or legal guardians may provide information about minors, including:

Child’s name and age
Skill level or swimming background
Safety or medical considerations relevant to participation
Enrollment and scheduling information

We collect children’s information only as reasonably necessary to provide instruction and ensure safety.

Parents may request review or deletion of their child’s information by contacting us.

C. Health and Safety Information

Because swimming involves inherent risk, we may collect limited health-related information, such as:

Medical conditions relevant to water safety
Allergies
Emergency instructions

This information is used solely to support safe participation and is handled with care.

Chicago Blue Dolphins does not provide medical services.

D. Coaching and Training Information

We may collect or generate information related to training or coaching, including:

Technique feedback
Skill progression notes
Practice participation
Performance metrics
Video analysis (when applicable)

This information is used to support coaching and skill development.

E. Media, Photography, and Video

Chicago Blue Dolphins may capture photographs or video recordings during lessons, training sessions, or events for:

Instructional analysis
Coach education
Community engagement
Marketing or promotional purposes

Media usage is governed by participant consent and applicable releases.

We take reasonable care to avoid identifying minors publicly without appropriate permission.

F. Communications Data

We may collect communication preferences and interaction history, including:

Email subscriptions
SMS opt-in status
Community platform participation
Customer service communications

G. Technical and Website Data

When visiting our website, we may collect:

IP address
Device and browser information
Cookies or analytics data
Interaction with website content

2. How We Use Information

We use information to:

Deliver swim instruction and coaching
Manage scheduling and enrollment
Ensure participant safety
Communicate program updates
Provide community engagement experiences
Deliver marketing communications (with consent)
Improve services and training programs
Meet legal and operational obligations

3. SMS/Text Messaging

If you opt into SMS communications, we may send:

Lesson reminders
Scheduling notifications
Customer support messages
Coaching updates
Promotional messages (with explicit consent)

Message frequency varies based on your participation and communication preferences.

Message and data rates may apply.

You may opt out at any time by replying STOP. Reply HELP for assistance.

For more details, please review our Text Messaging Privacy Policy and our Text Messaging Terms & Conditions.

4. Community Platforms and Digital Coaching (PACE and Online Services)

If you participate in Chicago Blue Dolphins digital communities or coaching platforms:

Your profile information and posts may be visible to other participants within the community environment.
You are responsible for the content you share.
Coaches may provide general or directional guidance rather than individualized medical or professional advice unless explicitly agreed upon.

5. How We Share Information

We do not sell, rent, or share your personal information, including your mobile phone number or SMS consent information, with third parties for their marketing purposes.

We may share information with trusted third-party service providers who assist with operations, such as:

Scheduling platforms
Customer relationship management systems (e.g., ActiveCampaign)
Payment processors
Community platforms
Website hosting or analytics providers

These providers are permitted to use information only to perform services on our behalf and are not permitted to use your information for their own marketing purposes.

6. Children’s Privacy

Chicago Blue Dolphins serves children under age 13.

Information about minors is collected from parents or guardians solely to provide services and ensure safety.

We do not knowingly collect personal information directly from children without parental involvement.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no online transmission or storage system can be guaranteed completely secure.

8. Data Retention

We retain information as necessary to:

Maintain safety records
Support coaching continuity
Comply with legal obligations
Operate our business effectively

9. Your Rights and Choices

You may:

Request access to your information
Request corrections
Withdraw marketing consent
Opt out of SMS messaging at any time

10. Third-Party Links

Our services may link to third-party platforms. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

12. Contact Information

Chicago Blue Dolphins
2222 N Elston Ave, Chicago, IL 60614
Phone: (773) 342-7250
Email: info@chicagobluedolphins.com
Website: www.chicagobluedolphins.com

Privacy Policy